Rebuilding customer trust with transparent oil change pricing
Rebuilding customer trust with transparent oil change pricing
Timeline
Timeline
Q1 FY27
Q1 FY27
Goals
Goals
Transparency
Trust
Compliance
Transparency
Trust
Compliance
Project
Project
Feature improvement
Team
Team
Nick Miller
Matthew Roxo
Nick Miller
Matthew Roxo
The world's largest retailer has auto care
The world's largest retailer has auto care
Walmart's 2,500+ Auto Care Centers offer vehicle maintenance to millions of Americans every week.
Walmart's 2,500+ Auto Care Centers offer vehicle maintenance to millions of Americans every week.
Vehicles serviced weekly
Vehicles serviced weekly
+
+
Serviced across 2,500+ Auto Care Centers
We've reached students
from 15+ majors at SCAD.
Average service time
Average service time
min
min
From key drop-off to checkout
From key drop-off to checkout
The problem
The problem
While the auto industry commonly prices oil changes on a 5 qt baseline, most modern vehicles exceed that, creating a gap between the advertised and actual cost.
While the auto industry commonly prices oil changes on a 5 qt baseline, most modern vehicles exceed that, creating a gap between the advertised and actual cost.
I can't share the results of this project publicly… yet.
I can't share the results of this project publicly… yet.
Due to confidentiality, I can’t share the team’s final designs just yet. I can, however, share them privately. Send me a message if you're interested!
Due to confidentiality, I can’t share the team’s final designs just yet. I can, however, share them privately. Send me a message if you're interested!
Rebuilding customer trust with transparent oil change pricing
Timeline
Q1 FY27
Goals
Transparency
Trust
Compliance
Project
Feature improvement
Team
Nick Miller
Matthew Roxo
The world's largest retailer has auto care
Walmart's 2,500+ Auto Care Centers offer vehicle maintenance to millions of Americans every week.
Vehicles serviced weekly
+
Serviced across 2,500+ Auto Care Centers
Average service time
min
From key drop-off to checkout
The problem
While the auto industry commonly prices oil changes on a 5 qt baseline, most modern vehicles exceed that, creating a gap between the advertised and actual cost.
I can't share the results of this project publicly… yet.
Due to confidentiality, I can’t share the team’s final designs just yet. I can, however, share them privately. Send me a message if you're interested!
